About Navigated Results

Michele Margetts is the founder of Navigated Results, a Fractional COO and operations strategist who helps law firms build the structure, accountability, and leadership support needed for sustainable growth. An entrepreneur from an early age, Michele started her first business at 14, laying the foundation for a career built around ownership, execution, problem-solving, and growth. That entrepreneurial mindset still shapes her work today, practical, resourceful, and relentlessly focused on what actually helps a business run better.

With decades of business experience spanning operations, growth strategy, team development, coaching, and performance optimization, Michele brings both executive-level perspective and real-world implementation to the firms she serves. Her background includes leading operational transformation inside growing law firms, guiding leadership teams through scale, improving accountability, strengthening workflows, and building the systems needed to support higher performance without creating more internal chaos.

Michele is known for helping firms move out of reactive mode and into a more structured, profitable, and scalable way of operating. Her work focuses on aligning the core pieces that drive sustainable growth systems, SOPs, KPIs, workflows, team performance, communication, and leadership execution so law firm owners can make better decisions, reduce operational friction, and stop carrying more of the business than they should.

What makes Michele’s approach different is that it is grounded in both strategy and execution. She does not just identify what is broken. She helps build what comes next. Through Navigated Results, she partners with law firms to create the operational clarity, leadership structure, and accountability required to scale with more confidence, more control, and less chaos.

Navigated Results is an operations-focused firm that helps law firms scale with stronger systems, clearer workflows, better accountability, and more confident leadership. We help firms move from reactive problem-solving to a more structured, scalable way of operating.

We work with law firms that are growing and need stronger operational infrastructure behind that growth. That often includes firms dealing with leadership strain, inconsistent execution, weak accountability, workflow bottlenecks, or too much founder dependency.

Navigated Results was built by an operator, not a theorist. We do not just give ideas and leave. We help law firms identify what is breaking, what is slowing growth, and what needs to be strengthened operationally so the firm can scale with more clarity, consistency, and control.

We work remotely with clients across the country, leveraging video conferencing, project management tools, and async communication. For select strategic engagements, on-site work can be arranged.

Operational clarity means the business is no longer running on assumptions, constant follow-up, and avoidable confusion. It means people understand expectations, leadership has better visibility, workflows are more consistent, and the firm has a structure that supports execution instead of slowing it down.

The Operations Clarity Scorecard is a free assessment tool that helps you identify the specific operational gaps preventing your firm from scaling. You'll receive a personalized report with prioritized recommendations within 48 hours.

Operations are the foundation, but the work goes beyond that. Navigated Results helps law firms strengthen leadership, coaching, accountability, communication, systems, and execution. We also offer additional fractional support in areas that affect the health and growth of the firm as a whole.

Because better systems alone are not enough. Law firms need stronger leadership alongside stronger operations. Coaching helps owners and leadership teams improve decision-making, accountability, communication, and confidence so they can lead the firm more effectively as it grows.

Most clients come to us because growth feels heavier than it should. The firm may be successful, but the backend is disorganized, leadership is stretched, accountability is inconsistent, or too much depends on the owner. We help fix the operational and leadership issues that keep firms stuck in reaction mode. We also help new firms get off on the right foot so they can grow quicker and more efficiently.

Clients gain more than better systems. They gain stronger leadership, cleaner execution, clearer priorities, better visibility into performance, stronger accountability, and a more scalable business. The goal is not just to make the firm more organized. It is to make it run better.

We help with both. Strategy matters, but implementation is where real change happens. Navigated Results helps law firms not only identify what needs to change, but also build the systems, structure, and accountability required to make those changes stick.

Startups that want to build the right way from the start are a great fit for Navigated Results. We help early-stage law firms put the systems, structure, accountability, and leadership foundation in place before growth creates avoidable chaos. We also work with established law firms that already have traction but need stronger operations, clearer execution, and better internal structure to support the next level.

The goal is to help law firms build the operational engine behind sustainable growth. That means stronger systems, clearer leadership, better accountability, and a firm that can scale with more confidence, more control, and less chaos.

Results depend on your starting point, but clients typically see measurable improvements in team accountability, workflow consistency, and revenue predictability within the first 90 days. Depending on the firm’s needs, that can also include stronger communication, clearer leadership priorities, better KPI visibility, improved follow-through, and less day-to-day dependence on the owner. In one client engagement, Navigated Results helped drive revenue growth from $2.49M to $8.31M over two years. The goal is not just to make the firm feel more organized. It is to build a law firm that runs better, scales smarter, and supports more sustainable, profitable growth.