We get inside your firm and build it.
Then we stay until your revenue grows.
Navigated Results is a full-service growth partner for law firms at every stage, from solo attorneys just starting out to established single-partner firms. We don't consult from the outside. We build from the inside.
Most law firms hit a wall, not from lack of ambition, but from lack of operational infrastructure. Revenue goes up, but the chaos goes up faster. Teams are working hard, but accountability is unclear. The owner is still the bottleneck on every decision. Growth starts to feel like a burden instead of a win. We built Navigated Results because law firm owners deserve more than a framework and a wish of good luck. They deserve a partner who gets inside the business, builds the systems, aligns the team, and stays until the results are real. That is what we do. For every firm. At every stage.
As firms expand, operations often become heavier, communication gets less clear, accountability slips, and leadership gets pulled into constant problem-solving. Growth starts to feel chaotic instead of controlled.
Navigated Results helps law firms fix that.
We build the operational engine behind sustainable growth by aligning systems, SOPs, workflows, KPIs, team accountability, and leadership execution. The result is a law firm that runs with more clarity, stronger structure, better visibility, and far less operational friction.
Founded by Michele Margetts
Built by an operator. Not a theorist.
Michele Margetts started her first business at 14. Not a lemonade stand, a real business. That entrepreneurial instinct shaped everything that came after: decades building, fixing, and scaling operations inside real organizations, not advising from a conference room. Michele founded Navigated Results because she kept seeing the same problem. Law firm owners were smart, ambitious, and working incredibly hard, and still losing. Not because they lacked talent, but because nobody had ever taught them how to build the operational engine behind a growing firm. She has spent her career doing exactly that. Building leadership structures that actually hold. Installing systems that teams actually follow. Creating accountability that does not depend on the owner chasing every outcome. What makes Michele different is not just what she knows. It is what she builds. She does not hand you a playbook and leave. She gets inside your firm, works alongside your team, and stays until the structure is real and the results are measurable. That is the Navigated Results difference. And it starts with Michele.
Operations is the foundation.
Coaching is the force multiplier.
We help law firms scale with structure, coaching, and operational clarity.
Most programs make you choose. Coaching or consulting. Strategy or implementation. People or systems. We don't believe in that tradeoff. Operations without coaching create firms that have great systems but leaders who don't know how to use them. Coaching without operations creates motivated owners still stuck in the same broken structure. We build both together. Because in a growing law firm, the operational problems and the leadership problems are almost never separate. Fix one without the other, and you've fixed half the firm. This is why coaching sits at the center of everything we do alongside our operational work. Whether you are a solo attorney building your first systems or an established firm trying to move beyond owner dependency, stronger leadership and stronger operations are the combination that actually moves revenue.
Strong operations create structure. Strong coaching helps leadership use that structure effectively.
That is why coaching is a core part of our work. We help law firm owners and leadership teams improve decision-making, clarify priorities, strengthen accountability, and lead more effectively as the business grows more complex. Because in a law firm, leadership problems and operational problems are rarely separate. When leadership lacks clarity, operations suffer. When operations are weak, leadership gets buried in unnecessary friction.
We help strengthen both.
What we help law firms build
We help you build the infrastructure required for scalable growth
Our work is practical, strategic, and implementation-focused. We do not just identify gaps. We help build the systems and structure that allow the firm to run better, grow smarter, and perform more consistently.
Clearer workflows
Stronger SOPs
KPI dashboards and scorecards
Accountability systems
Role clarity
Multi-locations
Leadership rhythm
Intake and conversion improvement
Capacity planning
Technology alignment
Automation strategy
Better communication across the firm
Fractional support that strengthens the whole firm
While coaching and operational leadership sit at the center of what we do, Navigated Results also provides additional fractional support designed to strengthen the firm as a whole.
Our services include Fractional COO Services, Coaching, Fractional HR Support, Fractional Marketing Support, Fractional Trust & Accounting Support, AI Integration, Legal Staffing Solutions, Virtual Operations Support, Managed IT & Technology Support, and more.
This matters because firm growth is rarely a one-department issue. Operational breakdowns often show up in leadership, people, process, hiring, communication, technology, financial visibility, and follow-through. We help law firms address those issues in a connected way so the business runs as one aligned operation.
Why law firm owners choose Navigated Results over every other option
Other programs hand you the knowledge and leave you to figure out the rest. Consultants write the strategy document and move on. Agencies run your ads and send you a monthly report.
We do all of that differently.
We get inside your firm. We work alongside your team. We combine coaching, operational leadership, and hands-on implementation so nothing falls through the gap between strategy and execution.
We serve law firms at every stage, from solo attorneys who want to build it right from the start, to established single owner firms who have outgrown their current infrastructure. One partner. The whole journey. No waitlist. No hand-offs.
And we do not measure success by how many sessions you attended. We measure it by what changed inside your firm, and what your revenue looks like 90 days from now.
Our work is grounded in real operational experience, real growth, and real implementation. We understand what happens when a law firm grows faster than its systems, when leaders are carrying too much, and when teams are working hard but still missing consistency and control.
We do not just hand over ideas. We help you put the right structure in place so those ideas actually work. That means stronger leadership, better accountability, cleaner execution, and a firm that is built to scale with more confidence and more control.
We are for law firms that know they need more than motivation, generic consulting, or disconnected support.
We are for firms that are growing, but need stronger infrastructure behind that growth.
If your firm is dealing with bottlenecks, inconsistent execution, unclear accountability, leadership strain, or too much dependency on the owner, we help create the structure needed to support the next level.
Build a law firm that runs better
Navigated Results helps law firms build more than better systems. We help build stronger leadership, clearer accountability, better execution, and a more scalable business.
Through coaching, operational strategy, and the right fractional support, we help law firm owners create firms that run with more control, more confidence, and stronger execution.
Let’s build the operational engine behind your growth.
Areas of operational focus
Operational strategy and business process improvement
Workflow design and SOP development
Organizational structure and role clarity
KPI development and performance visibility
Technology alignment and automation strategy
Team accountability systems
Capacity planning and resource optimization
Profitability improvement through operational efficiency
Leadership support and decision-making structure
Scaling operational infrastructure during growth
Frequently Asked Questions
Common questions from firms ready to build their operational foundation.
Who is Michele Margetts?
Michele Margetts is the founder of Navigated Results, a Fractional COO and operations strategist who helps law firms build the structure, accountability, and leadership support needed for sustainable growth. An entrepreneur from an early age, Michele started her first business at 14, laying the foundation for a career built around ownership, execution, problem-solving, and growth. That entrepreneurial mindset still shapes her work today, practical, resourceful, and relentlessly focused on what actually helps a business run better.
With decades of business experience spanning operations, growth strategy, team development, coaching, and performance optimization, Michele brings both executive-level perspective and real-world implementation to the firms she serves. Her background includes leading operational transformation inside growing law firms, guiding leadership teams through scale, improving accountability, strengthening workflows, and building the systems needed to support higher performance without creating more internal friction.
Michele is known for helping firms move out of reactive mode and into a more structured, profitable, and scalable way of operating. Her work focuses on aligning the core pieces that drive sustainable growth systems, SOPs, KPIs, workflows, team performance, communication, and leadership execution so law firm owners can make better decisions, reduce operational friction, and stop carrying more of the business than they should.
What makes Michele’s approach different is that it is grounded in both strategy and execution. She does not just identify what is broken. She helps build what comes next. Through Navigated Results, she partners with law firms to create the operational clarity, leadership structure, and accountability required to scale with more confidence, more control, and stronger execution.
What is Navigated Results?
Navigated Results is an operations-focused firm that helps law firms scale with stronger systems, clearer workflows, better accountability, and more confident leadership. We help firms move from reactive problem-solving to a more structured, scalable way of operating.
Who do you work with?
We work with law firms that are growing and need stronger operational infrastructure behind that growth. That often includes firms dealing with leadership strain, inconsistent execution, weak accountability, workflow bottlenecks, or too much founder dependency.
What makes Navigated Results different?
Navigated Results was built by an operator, not a theorist. We do not just give ideas and leave. We help law firms identify what is breaking, what is slowing growth, and what needs to be strengthened operationally so the firm can scale with more clarity, consistency, and control.
Do you work remotely or on-site?
We work remotely with clients across the country, leveraging video conferencing, project management tools, and async communication. For select strategic engagements, on-site work can be arranged.
What does “operational clarity” actually mean?
Operational clarity means the business is no longer running on assumptions, constant follow-up, and avoidable confusion. It means people understand expectations, leadership has better visibility, workflows are more consistent, and the firm has a structure that supports execution instead of slowing it down.
The Operations Clarity Scorecard is a free assessment tool that helps you identify the specific operational gaps preventing your firm from scaling. You'll receive a personalized report with prioritized recommendations within 48 hours.
Is Navigated Results only about operations?
Operations are the foundation, but the work goes beyond that. Navigated Results helps law firms strengthen leadership, coaching, accountability, communication, systems, and execution. We also offer additional fractional support in areas that affect the health and growth of the firm as a whole.
Why is coaching such an important part of your work?
Because better systems alone are not enough. Law firms need stronger leadership alongside stronger operations. Coaching helps owners and leadership teams improve decision-making, accountability, communication, and confidence so they can lead the firm more effectively as it grows.
What kinds of problems do clients usually come to you with?
Most clients come to us because growth feels heavier than it should. The firm may be successful, but the backend is disorganized, leadership is stretched, accountability is inconsistent, or too much depends on the owner. We help fix the operational and leadership issues that keep firms stuck in reaction mode. We also help new firms get off on the right foot so they can grow quicker and more efficiently.
What do clients gain from working with Navigated Results?
Clients gain more than better systems. They gain stronger leadership, cleaner execution, clearer priorities, better visibility into performance, stronger accountability, and a more scalable business. The goal is not just to make the firm more organized. It is to make it run better.
Do you only help with strategy, or do you help implement too?
We help with both. Strategy matters, but implementation is where real change happens. Navigated Results helps law firms not only identify what needs to change, but also build the systems, structure, and accountability required to make those changes stick.
What stage of growth is the right fit for Navigated Results?
Startups that want to build the right way from the start are a great fit for Navigated Results. We help early-stage law firms put the systems, structure, accountability, and leadership foundation in place before growth exposes avoidable operational gaps. We also work with established law firms that already have traction but need stronger operations, clearer execution, and better internal structure to support the next level.
What is the goal of Navigated Results?
The goal is to help law firms build the operational engine behind sustainable growth. That means stronger systems, clearer leadership, better accountability, and a firm that can scale with more confidence, more control, and stronger structure.
What results can I expect?
Results depend on your starting point, but clients typically see measurable improvements in team accountability, workflow consistency, and revenue predictability within the first 90 days. Depending on the firm’s needs, that can also include stronger communication, clearer leadership priorities, better KPI visibility, improved follow-through, and less day-to-day dependence on the owner. In one client engagement, Navigated Results helped drive revenue growth from $2.49M to $8.31M over two years. The goal is not just to make the firm feel more organized. It is to build a law firm that runs better, scales smarter, and supports more sustainable, profitable growth.
Ready to stop carrying your firm alone?.
Whether you are a solo attorney building your first systems or an established firm that has outgrown its current infrastructure we start where you are and build what comes next. No waitlist. No pressure. Just a real conversation about your firm.
